FAQ's   Ordering Information Order online day or night 24/7!   Payment We accept Visa, Mastercard, American Express, Discover and debit cards through Paypal only.  Tennessee residents are subject to 7% sales tax. All other states are tax exempt. Terms and Conditions Customer satisfaction is our main goal at Southern Vintage.  Because most of our items are vintage, antique, worn or hand made we DO NOT ACCEPT REFUNDS.  If you are unsure about the product, please email us before purchasing so we can answer all your questions.   Merchandise More often than not we usually have only one of each item. Consequently, we ask that you contact us before you purchase to check availability and ask any relevant questions since these are non-refundable. Many of our vintage pieces have imperfections due to their age. We believe this lends to their charm! Despite the fact that we are not experts in the field of antiques we do our very best to describe each item as honestly and accurately as possible. Feel free to email us if you need more information on any of our vintage pieces. Special Orders When placing a special order for furniture, bedding or cut yardage, we require full payment at time of order. Shipping Vintage Southern ships all smaller merchandise via UPS Ground or USPS unless otherwise instructed. All larger items will be shipped via freight carrier. Vintage Southern makes every attempt to get you the best shipping rate possible.  We ship to all 50 United States but charge extra for Hawaii ,Alaska, and International because of increased shipping costs. Damages Damages sustained in transit are the responsibility of the shipping company. For extra protection, you will want to insure each item that you purchase.  Please indicate if you want insurance in the comments section when ordering.   Privacy Your privacy and security are extremely important to us. We have established policies and procedures to protect you by providing secure on-line ordering. All credit card transactions are processed through a secure server with encryption technology. We consider your information personal and private and will never sell it to outside parties.